All case studies
FintechLFLumen Fi

Onboarding automation cut activation time 84%

From 11 days to <2 days. We rebuilt Lumen's onboarding flow with a six-step automation, KYC routing and customer-side AI guidance.

0%
Faster activation
0
Days avg time-to-active
0%
Activation rate lift
0
Days to deploy
14-week impact

Pipeline before & after

After Nexica Before
W1W3W5W7W9W11W13
01 · Challenge

Manual outbound by 4 SDRs hitting <1% reply rates. CRM and sequencing tools weren't talking. Sales leadership couldn't see what was working.

02 · Approach

We mapped their ICP and ops, then designed a 4-layer system: ingestion → enrichment → sequencing → reply detection. Each layer documented and instrumented.

03 · Outcome

Inside 14 days the engine was live. By day 30 their reply rate had 3×'d. By day 90 they had closed $1.4M of net-new pipeline tied directly to the system.

Stack

What we shipped.

$nexica deploy lumen-fi --client=lumen-fi
› installing 4-layer pipeline
› wiring: Workflow, Stripe, Persona
system live · D+0
› monitoring activated
first faster activation achieved on D+14
Integrations
WorkflowConnected
StripeConnected
PersonaConnected

“Nexica didn’t sell us software. They built us a system, taught us how to maintain it, and walked away. It’s the cleanest engagement we’ve had with an outside team.”

L
Luna Park
CEO · Lumen Fi
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