All case studies
Holding Co.NWNorthwind Holdings

Inbox triage agent saves 38 hrs/week across ops team

Five operators. Five inboxes. Two thousand emails a day. We built a multi-mailbox triage agent that handles 70% of all incoming mail.

0h
Saved per week
0%
Auto-handled
0.0s
Avg response latency
0
Operators freed up
14-week impact

Pipeline before & after

After Nexica Before
W1W3W5W7W9W11W13
01 · Challenge

Manual outbound by 4 SDRs hitting <1% reply rates. CRM and sequencing tools weren't talking. Sales leadership couldn't see what was working.

02 · Approach

We mapped their ICP and ops, then designed a 4-layer system: ingestion → enrichment → sequencing → reply detection. Each layer documented and instrumented.

03 · Outcome

Inside 14 days the engine was live. By day 30 their reply rate had 3×'d. By day 90 they had closed $1.4M of net-new pipeline tied directly to the system.

Stack

What we shipped.

$nexica deploy northwind --client=northwind
› installing 4-layer pipeline
› wiring: Agents, Gmail, Slack, Claude
system live · D+0
› monitoring activated
first saved per week achieved on D+14
Integrations
AgentsConnected
GmailConnected
SlackConnected
ClaudeConnected

“Nexica didn’t sell us software. They built us a system, taught us how to maintain it, and walked away. It’s the cleanest engagement we’ve had with an outside team.”

L
Luna Park
CEO · Northwind Holdings
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